Thunderbolt Ayurveda stands behind all of its products and guarantees the highest quality. If you are not 108% satisfied with your purchase, please email firstname.lastname@example.org to arrange an exchange or a store credit. Exchanges and store credits are kindly welcome within 14 days of the purchase date. There are no refunds or credits given on shipping charges. Returning the product to us is on you, but we will ship the new one out free of charge.
Unfortunately, there are no returns or exchanges on tester-sized essential oils (unless they were damaged in transit), tongue scrapers (because, eww), and eye wash cups (also, eww). 15 mL bottles of essential oils must be in unopened, unused condition to be returnable.
We use our friends at USPS to ship out all our packages, which means both street addresses and P.O. Boxes will work for your delivery. Shipping is a flat rate of $8 or an overnight rate of $45. Shipping is always free for orders over $100. All packages come with a tracking number that will be emailed directly to you.
Damaged or Incorrect Merchandise
Thunderbolt Ayurveda takes great personal care to ship each and every order safely and accurately. But, we’re just human (like you!) and sometimes stuff happens. In the case of damaged merchandise or an incorrect item being delivered, please let us know within 14 days from the original purchase date by emailing email@example.com so we can correct your experience. If an item arrived damaged or the incorrect item was shipped to you, we will happily pay for the return shipping charge of the item.
Thunderbolt Ayurveda is a small, kind company of real people. If you have any issues, please reach out to us directly by emailing firstname.lastname@example.org. We answer each and every email we receive within 24 business hours and would love to find a solution that satisfies you.
Blessings, hallelujahs and amens. Thank you for your purchase, your support of Ayurveda, and taking good care of yourself. We are so happy to be a small part of making you feel how you want to feel. OK, thanks again.